FREQUENTLY ASKED QUESTIONS
The details that matter.
Before you subscribe.
Clear scope, practical setup requirements and straightforward answers about your PathCanary account.
Will PathCanary place an order?
No. Checkout-entry checks stop before payment submission or a real purchase. It must not be used to place orders.
Can it test login flows or solve CAPTCHA?
No. Authentication-dependent flows and CAPTCHA bypass are outside the supported scope.
Can I monitor a form on a live website?
Use an explicitly authorized dedicated test form with test data. Do not submit personal customer data or trigger real customer transactions.
Why might an otherwise working site be unsupported?
The browser enforces same-host restrictions. External resources, embedded payment systems and cross-host steps can prevent the supported template from completing.
How often do journeys run?
Each of the five journeys runs four times per day. The account also includes up to 20 deployment-triggered rechecks per day.
Can I upload arbitrary browser scripts?
No. The service uses the supported templates: visible text, anchor navigation, authorized test forms, cart start and checkout entry.
Is there a free trial?
No. The published plan is a monthly subscription with no trial. You can review the sample report and product scope before subscribing.
How do I cancel or request a refund?
Cancel from Settings & billing in your account. For refund requests, contact product support and read the refund policy. Mandatory consumer rights are unaffected.
Can I export or delete my account?
Your account settings provide data export and account deletion. Deletion cancels applicable subscriptions through the payment provider before local data is removed. Backups expire within 30 days.
Still have a question?
Email support@pathcanaryapp.com with your question. Never include passwords, API keys or payment card details.